Service Coordinator
(32-40 hours).
Introduction to the Function
Are you an organizational talent who can maintain overview and enjoys switching between customers and technicians? Then we have a great challenge for you!
What will you be doing?
As a Service Coordinator at BIT Hotmelt Technology, you are the indispensable link between customers, technicians, and the internal organization. Together with your colleague, you ensure that everything related to service and maintenance runs smoothly: from planning to completion. Thanks to your overview, structure, and communication skills, the technical team operates efficiently and customers are helped quickly.
Your tasks include:
- Planning and coordinating service and workshop orders for technicians.
- Being the first point of contact for customers.
- Ensuring technicians have the correct information, parts, and documentation.
- Coordinating activities with colleagues from sales, workshop, and purchasing.
- Monitoring proper order processing.
- Identifying bottlenecks and contributing ideas to improve service processes.
Colleague testimonial.
“I have been working at BIT for a year and a half now as an Assistant to the Operations Manager. What makes my role so enjoyable is the variety: in the workshop I speak with the technicians every day, hear their stories, and make sure they have everything they need. At the same time, I have a lot of contact with colleagues in the office. This combination ensures that no two days are the same.
To strengthen mutual involvement and maintain a pleasant working atmosphere, the staff association regularly organizes team outings. Together with a colleague, I actively contribute to this.
What makes BIT special to me is the collegial atmosphere. Everyone treats each other with respect, and there is always room to share your story. People listen to you and think along with you. As a result, BIT truly feels like one big family to me.”
Demi – Assistent to the operations manager
What makes this job interesting?
- A lot of variety between planning, organizing, and customer contact.
- A high level of responsibility and direct influence on customer satisfaction.
- Working in a practical, down-to-earth small SME team with short communication lines.
- A competitive salary and good employment conditions.
- A solid pension scheme (Metal and Technology industry).
What do we expect from you?
- You enjoy arranging, planning, and organizing.
- You are stress-resistant and able to maintain overview, even in urgent jobs and ad-hoc situations.
- You have strong communication skills.
- You work in a structured way and think in solution-oriented terms.
Are you interested?
Get in touch with us!
"*" indicates required fields
